Barnardo's Phoneline Service

The Barnardo’s Phoneline Service helps to support young people, and parents in East and West Suffolk (excludes those in Lowestoft and Waveney) who are unsure of where to go to find emotional wellbeing support, information or self-help resources. 

To contact the Barnardo’s Phoneline Service, call the Emotional Wellbeing Hub helpline number on 0345 600 2090 and press option 1. (Open Monday-Friday 9am to 5pm)

Note the Barnardo’s Phoneline Service shares the same helpline number as the Emotional Wellbeing Hub, but they are a separate service.

If you live in Lowestoft and Waveney contact the Just One Service instead

The Just One Service provides emotional wellbeing support services for young people aged 0-25 who live in Lowestoft and Waveney. You can call the Just One Service on 0300 300 0123 or visit Just One Norfolk Website  

If you need urgent mental health support you should call the NHS Mental Health Crisis Support Line. Call 111 and press option 2, which is for people of all ages in Suffolk and Norfolk. If it is a life-threatening situation always call 999.