Accessibility Statement

We want as many young people as possible to be able to easily use the The Source website to access our information, advice and support.

The Source website has the following accessibility tools available:

• Option to change background colour and text
• Option to change font size to one of three sizes
• Use Dyslexic font
• Listen to most of the website using a screen reader

AbilityNet has advice on how you can make your device easier to use if you have a disability or impairment. 

This includes how to:

• Make text larger 
• Magnify the screen
• Change fonts and colours
• Make your mouse pointer easier to see 
• Using your keyboard instead of a mouse
• Making your device talk to you

You can translate this website to your preferred language by changing the settings in your web browser.

How accessible is The Source website?

We know some parts of The Source aren’t fully accessible.

For example, there are some:

• Images containing text which you may not be able to read
• Links that may not make sense on their own
• PDF documents that aren’t fully accessible to screen readers
• Pages with words which might not be understood by everyone

The Source is a Suffolk County Council owned website so is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

We’re continually carrying out detailed accessibility checks using Siteimprove.

We are aiming to ensure that any new document required to access an essential service is accessible.

What to do if you can’t access parts of The Source website

If you need information in a different format that you can access, like a PDF in large print or audio recording, email us at The Source.

We’ll do what we can to provide your request and get back to you as soon as possible. 

Find out more about Suffolk County Council’s policy for providing interpreting and translating services. 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Content that’s not within the scope of the accessibility regulations

The following content falls outside the scope of the regulations:

1. PDFs and other documents:
   The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
2. Video:
   We may not add captions or audio description to live video streams because live video is exempt from meeting the accessibility regulations. Similarly, pre-recorded video published before 23 September 2020 are exempt from meeting the regulations.
3. Archived content:
   Some of our content, such as news articles are archived and not within scope of the accessibility regulations.

How we tested this website

We used a combination of methods to test the accessibility of The Source, including:

• Siteimprove automated software
• Manual sampling 
• Advice from Suffolk County Council Digital Content Team.