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Information, Advice and sources of support for young people in Suffolk

Chathealth (school nursing)

What is the ChatHealth Service?

ChatHealth is a service available to young people throughout Suffolk aged 11-19, which lets you text a Suffolk school nurse to ask for confidential help and advice on all kinds of health issues. Including:

  • Sexual health
  • Emotional health and wellbeing
  • Bullying
  • Healthy eating
  • Smoking, drugs and alcohol
  • Self harm
  • General health concerns

You can also use this text service to make an appointment with your school nurse.

How do I contact a school nurse through the ChatHealth Service?

You can text a Suffolk school nurse confidentially on 07507 333356.

The service is available Monday to Friday from 9am to 4.30pm, excluding bank holidays.

We aim to reply to you within one working day and you should get an immediate auto-reply message to confirm we received your text.

If you text the number out of these hours, you’ll get a ‘bounce–back’ message that explains where to get help, and a school nurse will get back to you the next working day.

Text a school nurse on 07507 333356.

Before using the service, please read the following:

  • We do not inform your parents or teachers that you contacted a school nurse – unless we are concerned about your safety, but we will ask permission from you first.
  • Your messages will be stored confidentially.
  • Our text number does not receive voice calls or MMS picture messages.
  • We support messaging from UK mobile numbers only.
  • You can stop the school nurse from sending messages to you by texting STOP.
  • Messages are charged at your usual rate. 
Look out for information about ChatHealth around your school or college to find out more.
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Page updated on September 5th, 2023 at 10:03am